WhatsApp has announced the development of a new AI-powered feature designed to help businesses manage customer interactions ...

The announcement marks a shift for WhatsApp, an encrypted messaging ... including "business messaging" tools companies can use to conduct customer service chats and send marketing materials ...

How does WhatsApp make money from this, well quite simply by charging businesses to access a special API that allows them to hook in their existing customer service tools and to manage their user ...

Will Cathcart, head of Meta's subsidiary, announced the launch of WhatsApp channels with subscriptions and advertising. He ...

Today, the company announced it was integrating WhatsApp, the popular messaging tool, into the Zendesk customer service toolkit. Smooch was an early participant in the WhatsApp Business API program.

Half (50%) of respondents also indicated they are less forgiving when sent irrelevant information on WhatsApp. It can be a powerful tool for customer service via quick text chat - especially as so ...

The Rappi application announced that, starting this week, its users will have customer service through WhatsApp ... save tons on everything from power tools to garage storage organizers at ...