Are we ready to trust in AI to power the future of customer communications? Ready or not, here it comes. Artificial intelligence is quickly changing the ways we interact with the world. That includes ...

A customer at a home improvement store wants to build a comprehensive smart security system. They approach an avatarin social robot, asking for help finding compatible cameras, sensors, and smart hubs ...

The study polled more than 4,700 consumers from North America and the United Kingdom on consumer perceptions of artificial intelligence and how businesses use it. It found consumers are fed up with ...

BEND, Ore. (KTVZ) -- If you’ve recently made a call for customer service, you’ve likely heard an increasingly-common automated greeting saying you'll be transferred to an AI-powered support system.

We have all had this conversation before. You call a company with a real problem. Not a menu problem. Not a “press 1 for billing” problem. A human problem. You explain it carefully, patiently and you ...

SAN FRANCISCO (Reuters) - - Decagon, a startup that sells artificial intelligence-powered customer support solutions, said on Tuesday it had raised $35 million in Series A and seed funding. Accel led ...

The company expands its AI-native CX platform with the new Kustomer Architect, reinforcing its outcome-driven approach to customer experience by bringing together AI, customer context, workflows, and ...

Somil Gupta is the Head of AI & Infrastructure at Broccoli AI, a Y Combinator-backed company building voice agents for the trades industry. The home services industry, including trades like HVAC, ...

Grindr, Headspace, Lovepop, Nothing Bundt Cakes, and SQUIRE recognized across five categories celebrating CX innovation ...

PORTLAND, Ore., March 18, 2026 /PRNewswire/ -- The Federal Communications Commission (FCC) is considering new rules requiring customer service agents to be based in the United States, with the ...

To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo Many consumers say early experiences with customer support chatbots feel more like deflection ...