Investopedia contributors come from a range of backgrounds, and over 25 years there have been thousands of expert writers and editors who have contributed. Khadija Khartit is a strategy, investment, ...

As brilliant as your firm’s experts may be, competing firms have experts who are just as brilliant. All firms talk about client-centricity as a priority, and that talk is sincere: they really want to ...

Client-centric strategies aren’t a novel concept in business, as companies such as The Ritz-Carlton, Amazon and Starbucks have shown. Yet it’s a concept that has yet to be fully embraced in the ...

We have spent recent years deepening our understanding of technology – from artificial intelligence (AI) and automation to ...

The Fast Company Impact Council is an invitation-only membership community of top leaders and experts who pay dues for access to peer learning, thought leadership, and more. BY Greg James The Fast ...

We recently held the ILN’s Annual Conference in Rio de Janeiro, and as part of the business sessions, our host firm, KLA Advogados, invited one of their clients to speak about “Client Centricity in ...

Across industries, and particularly in professional services, it’s becoming increasingly important to shift toward a client-centric approach. In fact, I believe relationships should be central to your ...

For buy side and sell side firms, alike, enhancing the customer experience (CX) is one of the top priorities driving IT strategies. Meeting—or exceeding—client expectations is central to good business ...

Only 3% of businesses put their clients at the center of their operations. This is an alarming statistic, considering that businesses that see themselves as “client-obsessed” report 49% faster profit ...

Greensboro: "We've culled our book, but I still find myself getting bogged down with clients that are below my firewall -- I'm most effective as a rainmaker, not dealing with smaller clients," ...

Improving client engagement, driving growth, and differentiation in the market should be top of mind for any progressive accounting firm looking to evolve for its clients. Firms looking to the future ...