BGB Group, a commercial solutions partner to the life sciences industry bringing together Strategic Advisory, Advertising, Medical Communications, and Market Access solutions, today announced the ...

The path to growth for financial advisory firms is multifaceted. It requires a keen understanding of the shifting demographic landscape, a balanced focus on client acquisition and retention, and a ...

At the outset of any client relationship, especially with business owners and families making long-term decisions, it becomes ...

In the competitive landscape of law and professional service firms, client events, webinars and sponsorships are not just ancillary activities—they’re integral components of a firm’s growth and ...

In today’s competitive legal market, client engagement is not just a buzzword—it’s a necessity. Law firms that prioritize and excel in client engagement are more likely to foster lasting relationships ...

The retailers that succeed will be those that treat AI not as a standalone technology initiative but as a core operational ...

While most companies say excellent customer engagement is crucial for success, only a small fraction say they have it. Here are four strategies to get there. According to Harvard Business Review ...

Some already might have a foot out the door: 15% were considering leaving their wirehouse in the next one to two years, according to a 2022 study by J.D. Power. Attrition is costly, both in terms of ...

There is always talk of brands being almost blind to the opportunities that their customers pose through their habits. This is reinforced by increasing demand from customers for personalised and ...

Capital Group is renowned for its emphasis on quality investment outcomes and client-centric strategies. Matt O’Connor, head of North America Client Group and chief executive officer of Capital Client ...

My company recently commissioned Forrester to do a study on customer disengagement in banking. As the CEO of a customer engagement solution, the results backed up a lot of what I already knew: that ...

Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. Customer experience (CX) is at the heart business today, as ...