For the past couple of months, every time a new recorded phone call surfaced showing Comcast delivering poor customer service, the company’s response has been pretty much the same: We apologize to the ...

Getting your Trinity Audio player ready... FORT COLLINS — Helene Sposato’s cheery voice on the phone sounds like a friendly neighbor a few houses down the street. You don’t know her well, but she’s ...

Just when you thought Comcast couldn’t get any worse… The results are about as amazing as you’d expect. When Block informs the representative that he wants to cancel his service, the representative ...

Comcast, which offers cable TV, phone, and internet services under its Xfinity brand, is doubling down on luring back cable ...

Comcast has overhauled its Xfinity TV service with simplified, all-in pricing that includes equipment and cloud DVR storage.

Last month, during a panel discussion at the 2015 Consumer Electronics Show (CES), Comcast CEO, Neil Smit, said that Comcast is on the way to a complete customer service turnaround. But don’t hold ...

Comcast on Thursday took the wraps off of its new mobile phone service, Xfinity Mobile. The company first confirmed it would launch a wireless phone service to compete against the likes of Verizon and ...

SAN FRANCISCO, CA -- It's a story of frustration we can all relate to -- a San Francisco man trying to cancel his Comcast cable service. It started with a simple request, but the response was anything ...

Comcast thinks it has an answer to cord-cutting: getting into the wireless mobile network business. But that alone might not be enough to stop its traditional cable customers from flocking to online ...

In telecom circles, Comcast's plans and efforts to wade into the mobile market go back years. On Thursday, the company finally revealed the specifics of what its new service will look like. Comcast is ...

Sasha Zbrozek lives in Los Altos Hills, California, which he describes as “a wealthy Silicon Valley town,” in a house about five miles from Google’s headquarters. But after moving in December 2019, ...