Role playing can be a very effective way to help employees learn how to deal with various types of conflict. By acting out their responses in a relatively risk-free environment, employees can test ...

NORWICH — Screaming hysterically, a young man paces in an alley and holds a knife to his throat as a pair of Norwich Police Department officers stand a dozen feet away, trying to communicate with him ...

Eileen F. Babbitt is Professor of International Conflict Management Practice and Director of the International Negotiation and Conflict Resolution Program at the Fletcher School of Law and Diplomacy ...

Forbes contributors publish independent expert analyses and insights. Harrison Monarth is an executive coach who covers leadership. As workplace dynamics become increasingly complex, managers need to ...

Have you ever watched a disagreement at work spiral out of control? It happens. Conflict is often a part of life — even in professional settings. But what you may not know is that it can actually be ...

I'm going to dust off my management consulting hat for this one - please bear with me. Yesterday, Stuart Lauchlan parsed a Forrester Consulting report commissioned by Hybris/Accenture on the ...