How to automate customer service: The ultimate guide

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...
Diginomica

Jumping in to the agent-first Customer Service era with Agentforce - a vendor and a customer perspective

A couple of weeks ago Salesforce launched Agentforce 3 to provide fast time to value and help to answer ROI questions about agentic AI. As the software evolves at pace, Salesforce itself is jumping ...
RealWaystoEarn on MSN

These 8 work from home jobs offer paid training

It makes all the difference when you find a remote job that offers paid training! Especially if you are new to an indust ...
Morningstar

Cyber Acoustics to Debut Agent Assist at CCW Las Vegas 2025: The New Standard for Agent Training and Simplified Call Center Operations

VANCOUVER, Wash., June 03, 2025 (GLOBE NEWSWIRE) -- Cyber Acoustics, a leading innovator in affordable and high-performance communication solutions, today announced its patent-pending Agent Assist ...
Daily Inter Lake

Montana State business professor publishes research on social media and customer service agents

The research explores the question of how personalized customer service profiles influence customer behavior compared to ...
Entrepreneur

AI Is an Incredible Customer Service Asset — But It’s Not Flawless. Here’s How to Avoid 4 Common Mistakes.

AI is revolutionizing customer service in 2025, offering speed, personalization and efficiency. But to avoid frustrating users, businesses must ensure the following things. AI has become essential in ...