When a customer service representative answers the phone, the customer should be able to hear a smile in the representative's voice. The service associate gives her name, thanks the customer for ...

Customer service has the power to make or break relationships. When a company shines its social spotlight on someone, helping him or her through an issue shared on Facebook or Twitter, it can turn an ...

The way you answer your customer service call can determine whether the customer's experience is positive or negative. Before you even get the customer's reason for calling, you must establish a ...

As holiday shopping season gets underway, many businesses are stepping up their focus on customer service. They spend millions of dollars developing customer-service practices that include employee ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

What is internal customer service–what’s a good, workable definition? As a customer service trainer and keynote speaker on internal customer service, let me share how I define this “what”–and, more ...