Verizon is scaling back a customer perk it introduced last year as it navigates a more competitive wireless market.

Coca-Cola once tried something similar, but reversed course just 79 days later.

Nintendo is one of more than 80 companies facing lawsuits from customers who want to see a piece of the federal tariff ...

Effective customer service requires a balance of automation and personalization. Automation tools like chatbots are cost-effective and can provide 24/7 support, but too much reliance on them can ...

Ten years ago, only the most technologically advanced companies used AI—although it barely resembled what companies use today when communicating with customers—and it was very, very expensive. But not ...

In today’s hyper-connected world, passive customer engagement is no longer enough — businesses must proactively deliver timely, relevant value within customers’ existing digital journeys to truly ...

Employees are “quiet quitting.” Daters are “ghosting.” Now, a similar behavioral shift is emerging in financial services: “soft switching.” This phenomenon describes banking, credit card, and ...

Businesses are increasingly turning to AI and personalised data to become more efficient. Will that leave workers earning ...

The trend follows consumers’ mounting concerns about the economy and rising gas prices fueled by the war in Iran.

Phone or computer? A new survey reveals people prefer using apps to websites to access their wireless and home internet accounts. According to the 2026 US Telecom Digital Experience Study, surveyed ...