When visiting the cancer center (or any other health care center), the people who greet me at the front desk can have a major impact on the whole experience. Stark white walls and sterile halls.

Dear Miss Manners: I am 21 years old, and I have worked in assorted venues of customer service since I was 17. I am currently employed at a bank, and frequently a customer will ask a question to which ...

DEAR MISS MANNERS: I have a wonderful periodontist who has saved my smile. He is professional, charming and gentle. His front desk manager is rude, repellent and very unprofessional. It is to the ...