When I ran into a former client at the grocery store, and asked him how things were going, I expected some polite small talk. Instead, what he said blew my mind. The guy (let’s call him Jim) was an ...

When it comes to developing a customer-centric organization, the soul of that transformation journey lies in your corporate culture. Without the right culture, one deliberately designed to be customer ...

On the first day of our company, my cofounder and I wrote a list of core values to guide us. The list included concepts like resilience and accountability, and we talked a lot about questioning first ...

Encourage leaders at every level to preserve and adapt them as the company grows. Use rituals to reinforce values — for example, starting meetings with a customer story or celebrating milestones with ...

“Hi, I’d like a No. 4 with a bottle of water to go.” “Will that be for here or to go?” “Uh, to go.” “That’ll be $17.75. Thank you, your order number is 43. Next in line!” Five minutes after I ordered ...

A mission statement serves as a clear and concise articulation of the company’s aspirations and the facets that differentiate it from competitors. It is a declaration that answers the fundamental ...

Core values are the DNA of any organization. They can’t just be words on your website or live on a conference room wall. They must be the backbone of a company’s culture, how you behave as an ...

Achieving work-life balance can lead to happiness, but you need your core values to measure up before you get there. In truth, work-life balance isn't really about balance. The truth is, work-life ...

After spending the last year researching and writing my new book, Outsmart Your Smartphone: Conscious Tech Habits for Finding Happiness, Balance, and Connection IRL, I've learned that we sometimes go ...

A company’s core values inevitably take on extra importance during difficult times. Zoom, the videoconferencing platform that became arguably the most important online tool of the pandemic, is a prime ...

Should I be saving for my child’s future education or saving for my retirement? Should I pay down my lowest credit card debt or the one with the highest interest? Should I rent out my house or just ...