Roughly two years ago we wrote a newsletter on the potential use of IT Infrastructure Library (ITIL) to, among other things, improve WAN management. ITIL was originally defined in the 1990s by the U.K ...

ITIL, known as the Information Technology Infrastructure Library, is a collection of detailed service practices for the IT management sector that focuses on delivery in line with the customers and ...

Ever wonder why you can recite every ITIL definition perfectly but still freeze when you see a real test scenario? Studying ...

Agile service management means applying the agile mindset to IT service management, a concept that is as simple as that. Take into account, though, that this is not something that has often been done ...

Every IT department should aim to run their IT platform following best practices. Of course, this needs a knowledge of what others are up to and how they have achieved their successes. For an ...