Instacart is adding OpenAI’s ChatGPT chatbot technology to its app, jumping on the bandwagon of many companies doing the same — plugging in the AI language tool in a move to offer automated customer ...

Instacart Inc. is adding OpenAI’s ChatGPT chatbot technology to its grocery-delivery app, joining a growing list of companies that are turning to the humanlike artificial-intelligence language tool in ...

One of the first ways Instacart deployed generative AI was its Ask Instacart feature, an AI search tool underpinned by OpenAI’s ChatGPT. Embedded directly in the Instacart app’s search bar, Ask ...

Instacart is adding artificial intelligence-powered tools for grocers, including an assistant that can make product recommendations, the latest in a growing effort to sell enterprise software to ...

Those who order groceries online may end up paying more, even if they pick up the goods themselves in the store. This is shown by an independent test of the grocery delivery and pickup service ...

With her new leadership role at OpenAI, Fidji Simo will be expected to bring to bear everything she’s learned about building customer loyalty — and navigating internal drama. Those who know Simo, 39, ...