The cloud-native, AI-enabled Amdocs platform, in collaboration with Microsoft, modernizes PLDT's customer service, enabling faster service rollouts, end-to-end case management, and real-time ...

Store Genie is already delivering strong results at Smart Communications, helping modernize retail and frontline operations. Built on Amdocs aOS with Amazon Bedrock AgentCore, the solution now helps r ...

PLDT piloted its AI-powered customer support platform in its Sales and Service Centers PLDT Home continues to accelerate its digital transformation initiatives as part of its long-term growth strategy ...

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The successfully deployed customer service solution allows PLDT to streamline operations and improve case resolution efficiency while significantly reducing handling time, elevating customer ...