IVR Technology Group LLC’s Pay-by-Phone virtual terminal now can process check payments through a partnership with processor Global eTelecom Inc., the phone automation services provider announced Nov.

From scheduling to bill payment, discover how visual IVR boosts efficiency and increases satisfaction with customer service. Visual IVR blends voice-only IVR technology with a visual user interface ...

5 Best Practices for Setting Up a Smooth IVR Phone Tree Your email has been sent Whether you are setting up your first IVR phone tree or optimizing an existing one, these are the most important best ...

OK, maybe that's an exaggeration. But there are better ways than slogging through a voice menu. This is pretty slick: Fonolo, a young company out of Canada, has released a version of its ...

Verizon Business has added IP-enabled speech services to its portfolio to help enterprises offer improved self service to their customers with a minimal investment. The new capability, provided by ...

I have never known a customer who calls a company and enjoys listening to a long menu asking them to “press 1 for sales, press 2 for service, press 3 for accounting....” and so on. Yet, for more than ...

IVR Technology Group and Fundtech have formed a partnership that expands the functionality of IVR Technology Group’s Pay-by-Phone virtual terminal, the companies announced July 9. As a result, ...