Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are many forms of leadership. A customer-focused ...

How can leaders have the greatest impact on others’ performance? Surprisingly, it’s not about leading with information and influence. It’s also not about showing up in an overly outgoing or ...

Forbes contributors publish independent expert analyses and insights. I write about the psychology of leadership, tech and entrepreneurship. Among the many psychological ideas that have invaded ...

Becoming a successful manager is far from straightforward. Leading people requires a series of crucial characteristics, and research suggests one of the most important is positivity. A Harvard ...

According to a recent Ernst and Young survey, more than 1 in 4 employees in Germany (28%) reported being demotivated at work. The study found that a positive work environment (57%) and strong ...

If I had to pick the most impactful manager I’ve ever had, across my entire career, it wouldn’t be someone from Big Tech, an administrator from the ivory tower with a PhD, or a corporate titan. It ...

Positive Vigor. It’s a term being talked about a lot more frequently in daily happening. After all, great leaders have loads and loads of positive energy and this is a key ingredient to winning. But ...