Salesforce is undervalued as Agentforce turns it into an AI digital labor platform via Slack. Explore growth drivers, ...

Here's a look at how the cloud leaders stack up, the hybrid market, and the SaaS players that run your company as well as their latest strategic moves. Read now Salesforce is launching tools that will ...

Service leaders will be able to predict customer demand and organize their workforce to staff the right agents with the right skills at the right time -- all on the world's #1 CRM SAN FRANCISCO, Dec.

SANTA MONICA, Calif., May 21, 2026--(BUSINESS WIRE)--Cornerstone OnDemand Inc., a global leader in workforce readiness solutions, today announced new integrations and an extension of its partnership ...

Monet Software has released a workforce management (WFM) solution for Salesforce.com that integrates with Salesforce Service Cloud or Sales Cloud case management systems. With this omnichannel WFM ...

Melissa Matross, SVP of Product Management at Salesforce talks with TechRepublic’s Bill Detwiler about Workforce Engagement, which adds AI-based service call prediction, personnel capacity planning ...

Irvine, CA (GLOBE NEWSWIRE) - Geopointe today announced it has updated its application for mapping, routing, analytics, and geolocation on Salesforce AppExchange, providing customers new capabilities ...

TOA identified a common experience in many service organizations – a disconnect occurs among customer service, the customer and the field. Customers don't know precisely when a worker is going to ...

With a pandemic raging across many parts of the world, many companies have customer service agents spread out as well, creating a workforce management nightmare. It wasn’t easy to manage and route ...

Salesforce CRM-0.38%decrease; red down pointing triangle.com Inc. said Wednesday it struck a $1.35 billion deal to buy ClickSoftware Technologies Ltd., as the company aims to bolster the services it ...