Salesforce has its fingers in many pies when it comes to tracking customers, customer service and marketing, but until now it left field service to third parties like ServiceMax. That changed today ...

Salesforce has been talking about the Internet of Things for some time as a way to empower field service workers. Today, the company announced Salesforce IoT Insights to deliver automated IoT data to ...

I am seeing a pattern. Last time I looked at how Oracle’s generative AI is integrating into a variety of front- and back-office work areas like supply chain, HR, and, of course, CRM. Today, I want to ...

BERLIN & BOSTON--(BUSINESS WIRE)--Signavio, a leading provider of business transformation solutions, today announced that Signavio Process Intelligence for Salesforce is now available on Salesforce ...

Gemini's multimodal intelligence is said to be integrated into the Salesforce ecosystem to enhance hybrid reasoning.

One of the biggest reveals to come out of Salesforce’s annual Dreamforce conference is its Agentforce IT Service product, ...

The Einstein GPT AI can summarize reports and guide customers to service their own equipment on the Field Service mobile app. Image: Sundry Photography/Adobe Stock Salesforce’s Einstein GPT and Data ...

As home and facilities visits have returned to pre-COVID levels, Salesforce adds AI-powered features to its platform to make the work of mobile technicians safer and more-efficient Salesforce on ...

Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY), a global leader in next-generation digital services and consulting, today announced a comprehensive suite of solutions – the Infosys Customer Experience ...

Stripe and Salesforce integrate instant checkout system as retailers prepare for shift in consumer purchasing behaviour ...