Over the past few weeks, T-Mobile has made it clear that it is heading in a new direction, following a significant leadership change and heightened customer losses. On Nov. 1, Srini Gopalan officially ...

LAS VEGAS — T-Mobile has been directing more of its customer service calls to actual human beings. What a concept! And as a consequence, its Net Promoter Scores, which measure the likelihood to ...

Eli covered the latest in the ever-changing worlds of telecom, streaming and sports. He previously worked as a technology reporter at USA Today. Like most companies in 2024, T-Mobile is jumping onto ...

Stephen is an author at Android Police who covers how-to guides, features, and in-depth explainers on various topics. He joined the team in late 2021, bringing his strong technical background in ...

Every time I've visited a T-Mobile store, I've encountered customer service markedly superior to that of, say, AT&T. Not so many months ago, I visited both an AT&T and T-Mobile store and discovered ...

Now, T-Mobile is starting to follow in the footsteps of its competitors. The phone carrier has quietly extended its monthly ...

T-Mobile’s merger with Sprint was supposed to create a supercharged wireless competitor pushing innovations, lowering prices and staying true to its core principle — standing up for customers. Lately ...

At 11:15 a.m. Pacific, the network carrier T-Mobile suddenly experienced a massive outage with reports spiking over 13,000 in the first fifteen minutes on Down Detector. At it's peak the outage saw ...