With 18.3 million packages and documents delivered every day, that’s a question customer service representatives at UPS (CCJ Top 250, No. 1) answer thousands of times every hour. To provide customers ...

UPS has updated its iPhone app with two new features that make it easier to discover tracking numbers and follow shipments. The first, called scan-to-track, uses the iPhone's built-in camera to ...

We’ve all bought something online, found out that UPS will deliver our package, and then proceeded to obsessively check the delivery status of our order on the Web with a specific—and rather ...