Encore JV1 will support VA contact center operations, providing benefits assistance and customer service for veterans and ...

Add Yahoo as a preferred source to see more of our stories on Google. A sign marks the headquarters of the Department of Veterans Affairs in Washington, DC, on February 20, 2025. - Brian ...

The Veterans Affairs Department is developing a contract to expand the infrastructure for its call center platform, known as Genesys CX. VA wants interested bidders to respond by Nov. 5 to a new ...

Condor Technology Solutions Inc. has secured a $4.1 million option to continue operating a nationwide call center for Veterans Affairs. Systems integrator Condor Technology Solutions Inc. of Annapolis ...

The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who handle ...