Hanson starts with the most obvious target in a hotel room: your luggage. He says one of his favorite tricks is to place the ...

Hilton's hotel room designs vary depending on the type of property. The company often creates models of the spaces on site to test them out well before guests arrive. Nearly all the furniture Hilton ...

Some hotels are experimenting with virtual check-ins, though many guests still prefer in-person service. Major hotel chains like Hilton, Hyatt, and Marriott offer mobile check-in options through their ...

A hotel room may look freshly cleaned, but this could be misleading. With tight cleaning schedules and constant turnover, some items are touched by dozens of people but rarely get a proper scrub.

That woman spent fifteen minutes at the front desk explaining exactly how she wanted her room, and I realized I'd never asked ...

Often, Rene Marin finds his mind wandering back to Nicaragua where the smell of coconuts, mangoes and roses perfumed his family home. He remembers the patio that extended into a lush garden. He ...

Like movie theaters or in-person shopping, hotel room service was already declining in popularity before the pandemic all but killed the practice completely. For years now, hotels have been steadily ...