Teneo.ai, a customer service automation provider, has expanded its Teneo 8 platform with artificial intelligence agents for the major household appliances industry.

PAR Technology, a foodservice technology provider, will acquire identity resolution and shopper intelligence platform provider Bridg, a division of Cardlytics, for $27.5 million.

Yottaa, providers of a cloud platform for e-commerce, has launched a Model Context Protocol (MCP) server to offer artificial intelligence-native access to web performance data for developers, ...

PracticeQ today launched Engage, a patient engagement platform to combat missed appointments. Engage automates reminders, recall, reviews, and secure messaging in one integrated system that keeps ...

Yelp, providers of a platform that connects people with local businesses, will acquire Hatch, a lead management and communication platform, for approximately $270 million.

We have internal systems, but they had to be able to plug into something.” Aterian sent out a request for proposals, and of all the responses, Genesys offered the broadest set of features through its ...

Liveops' LiveNexus combines AI and human orchestration backed by nearly 30 years of operational data to modernize customer experiences.

Digital marketers have been relying on cookies for decades. They were first introduced by Lou Montulli, a 23-year-old programmer at Netscape, in 1994. Designed as an aid for online commerce, cookies ...

Businesses today that rely on outgoing calls face a harsh reality: Trust in the voice channel for many Americans is fundamentally broken. Fortunately, there’s a resource that can help restore consumer ...

CCaaS platforms will remain central to customer experience infrastructure and become more critical as agent roles evolve. They now account for a large percentage of the workforce engagement management ...

The Harris Poll Launches QuestRQ for Reputation Intelligence . The Harris Poll today launched Harris QuestRQ (QRQ), a reputation and always-on corporate pulsing system that connec ...