As prices rise and AI tools shape product discovery, consumers increasingly trust what they can verify — rich information, ...

Retailers are using Leap and Endear to turn physical stores into relationship-building hubs, unifying customer insight across channels and strengthening loyalty through data-driven clienteling and ...

Gen Z loyalty is shifting from discounts to community-driven experiences and AI personalization. Brands like IKEA and Nordstrom demonstrate how experiential programs and digital tools attract fickle ...

There has been a lot of hype around generative artificial intelligence and for good reason. It opens up a plethora of opportunities, including in the areas of commerce and content. Gen AI technology ...

The upcoming holiday season involves an estimated 850-950 million shipped packages that must survive travel delays, misrouting, theft in transit, and porch piracy after delivery. Unless consumers ...

Most consumers are satisfied with the recommendations they receive from AI shopping assistants, yet skepticism about the technology persists, according to a recent study by a product experience ...

When WorldCom, the telecommunications giant, failed and was put into bankruptcy, the U.S. witnessed one of the largest accounting frauds in history. Former CEO, Bernie Ebbers, 63, was convicted of ...

Financial processes and merchandisers need an upgrade in awareness to cash in on younger consumers’ in-store shopping loyalty. Embedded within the changing economy are fundamental differences in the ...

E-commerce in 2025 will face significant challenges, from ongoing supply chain disruptions and increasingly sophisticated cyberattacks to intensifying competition for customer trust and loyalty. At ...

Deepfake fraud is rapidly emerging as one of the most dangerous cyberthreats, eroding consumer trust in biometric authentication. AI-generated attacks manipulate Face ID and voice authentication to ...

As online markets become increasingly competitive, retailers are turning to “subscribe and save” services to sustain sales and build customer retention. “For retailers, it’s a great trade to sacrifice ...