You are a valued customer and your feedback is important to us” droned the chatbot with faux-obsequiousness, after I’d spent a frustrating two hours attempting to contact a real live human being ...

For years, the South African contact centre industry has been building the foundations of digital customer service, writes Bruce von Maltitz, CEO of 1Stream. While the traditional automated systems ...

Ameritas' group division proudly celebrates a significant milestone: earning the BenchmarkPortal Center of Excellence ...

Annual customer gathering of Orange Business sees launch of four key applications taking advantage of agentic artificial intelligence (AI) capabilities and emphasising the current fundamental need for ...

Junk Removal 365 connects homeowners directly with local junk removal companies—no shared leads, no commissions, no ...

Scammers posing as PSE&G are targeting Middlesex County customers. Learn the warning signs, what to do at your door and how to report.

The Bureau of Consumer Protection is reviewing complaints about the car-subscription companies after its former owner filed for Chapter 7 bankruptcy.

Omnichannel capabilities deployed in weeks accelerate time to value, automated text analytics enable deep customer understanding, Experience Agents take the right action in the moment TruGreen, ...

Rachel Papka explains why healthcare contact centers shape patient anxiety, access and trust long before a clinician enters ...

SINGAPORE, SG - March 18, 2026 - PRESSADVANTAGE - Voiso, a global provider of contact center software, has been ...

Salesforce's new CCaaS shifts CX architecture, placing resolution at the core by interpreting intent and automating workflows across systems.

Customer conversations with chatbots can include contact information and personal details that make it easier for scammers to launch phishing attacks and commit fraud.