Forethought was years ahead of its time and the 2018 winner of TechCrunch Battlefield.

Salesforce's new CCaaS shifts CX architecture, placing resolution at the core by interpreting intent and automating workflows across systems.

The Better Business Bureau can. It just gave Buc-ee's an "F" rating, citing a pattern of customer complaints.

Officials with the Virginia Department of Transportation (VDOT) expect area asphalt plants to open in late-March. Once that ...

SME leaders struggling with disconnected customer service systems can now test an AI-powered solution. Vodafone Business is ...

Zoom is expanding its collaboration with voice biometrics company by adding its identity authentication and deepfake ...

Rachel Papka explains why healthcare contact centers shape patient anxiety, access and trust long before a clinician enters the picture.

The embedded training and coaching AI strengthen human-led delivery, especially for complex customer, member and ...

The timing may not be a coincidence. Here's what the company's FY2026 results reveal about the future of unified, AI-native CX at enterprise scale.

Agentforce Contact Center has been in pilot mode with 60 users, Compass Working Capital and Savant Systems among them.

Buc-ee’s has received an “F” rating from the Better Business Bureau for failing to respond to nearly 90 customer complaints.

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.