The Impact of CTI Software on Agent Efficiency and Customer Satisfaction Austin, United States - March 15, 2026 / ...

Salesforce's new CCaaS shifts CX architecture, placing resolution at the core by interpreting intent and automating workflows across systems.

The embedded training and coaching AI strengthen human-led delivery, especially for complex customer, member and ...

Zoom is expanding its collaboration with voice biometrics company by adding its identity authentication and deepfake ...

In today’s high-volume support environments, contact centers are grappling with a dual crisis: skyrocketing Average Handle Times (AHT) and severe agent burnout. When customer service representatives ...

Spectrum and RingCentral launch integrated AI-powered contact center solutions. Unified communications platform. Combines voice, video and ...

8x8, Inc. announced on March 12 the global general availability of 8x8 Engage, extending the customer engagement platform to all channel partners and customers worldwide. The product, built on the 8x8 ...

Home service platform deploys automated booking system following successful field validation SPRINGVILLE, Utah, March 16, 2026 /PRNewswire/ -- ProNexis, a lead conversion platform that helps home ...

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

The FCC is also considering a rule that would require companies to tell customers when their call is being handled outside ...

Agentforce Contact Center has been in pilot mode with 60 users, Compass Working Capital and Savant Systems among them.

The Asian country is a global leader in customer services, with Western corporations employing young people at salaries well ...