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The notice to DWD said Spectrum, the trade name for Charter Communications, will close the center at 3520 Destination Drive on May 21, affecting 313 employees' jobs, the state DWD notice said. Nearly ...

Ameritas' group division proudly celebrates a significant milestone: earning the BenchmarkPortal Center of Excellence ...

Insurance brand Aflac is piloting generative AI company-wide, including integrating it into its call center. SVP Keith Farley ...

Front is establishing alliances with technology services distributors (TSDs) Avant, Intelisys, Sandler Partners and Telarus to bring its cloud-based customer service platform to a wider audience of ...

ICE launched AI voice and chat agents to answer routine servicing questions 24/7, reduce call-center volume and route complex ...

Healthcare provider selects Omni to support patient appointment scheduling & inbound call management, achieving ...

SINGAPORE, SG - March 18, 2026 - PRESSADVANTAGE - Voiso, a global provider of contact center software, has been ...

The Federal Communications Commission (FCC) is considering new rules requiring customer service agents to be based in the United States, with the proposition that Americans receive better support when ...

Salesforce's new CCaaS shifts CX architecture, placing resolution at the core by interpreting intent and automating workflows across systems.

Five Catholic Charities NH skilled nursing facilities have received a 2026 Customer Experience Award from Activated Insights, ...

PHOENIX, AZ / ACCESS Newswire / March 17, 2026 / Crexendo, Inc. (NASDAQ:CXDO), ("Crexendo" or the "Company"), an award-winning software technology company supporting over 7 million end-users, and a pr ...