The notice to DWD said Spectrum, the trade name for Charter Communications, will close the center at 3520 Destination Drive on May 21, affecting 313 employees' jobs, the state DWD notice said. Nearly ...

Insurance brand Aflac is piloting generative AI company-wide, including integrating it into its call center. SVP Keith Farley ...

Front is establishing alliances with technology services distributors (TSDs) Avant, Intelisys, Sandler Partners and Telarus to bring its cloud-based customer service platform to a wider audience of ...

ICE launched AI voice and chat agents to answer routine servicing questions 24/7, reduce call-center volume and route complex ...

Healthcare provider selects Omni to support patient appointment scheduling & inbound call management, achieving ...

SINGAPORE, SG - March 18, 2026 - PRESSADVANTAGE - Voiso, a global provider of contact center software, has been ...

The Federal Communications Commission (FCC) is considering new rules requiring customer service agents to be based in the United States, with the proposition that Americans receive better support when ...

Salesforce's new CCaaS shifts CX architecture, placing resolution at the core by interpreting intent and automating workflows across systems.

Home service platform deploys automated booking system following successful field validation SPRINGVILLE, Utah, March 16, 2026 /PRNewswire/ -- ProNexis, a lead conversion platform that helps home ...

The embedded training and coaching AI strengthen human-led delivery, especially for complex customer, member and ...

Zoom is expanding its collaboration with voice biometrics company by adding its identity authentication and deepfake ...

Unified engagement platforms are reshaping how distributed teams serve customers, and 8x8 is betting its latest expansion will capture that momentum. 8x8, Inc. announced on March 12 the global general ...