He switched to Brightspeed in December 2025, agreeing to a yearlong contract for 2GB internet service at $59.99 a month. He ...

Despite setting an annual recall record last year, Ford Motor Co.'s customer service satisfaction improved seven rankings, ...

Great news for the auto dealer service industry.  Owner satisfaction with the service experience is up overall in the J.D.

Chevy scores 868 in the J.D. Power 2026 CSI Study, beating the mass market average of 865. See how the Bowtie brand stacks up ...

Purchasing a satisfying car is one thing, but a bad dealer experience can quickly turn owners off a specific brand. To see ...

Rapid POS reports choosing a point-of-sale system using a structured evaluation process helps ensure long-term support for ...

The timing may not be a coincidence. Here's what the company's FY2026 results reveal about the future of unified, AI-native CX at enterprise scale.

Buick ranks third in the J.D. Power 2026 U.S. Customer Service Index Study with an 882 score, leading GM brands and also ...

Most will agree that real estate is one of the most high-stakes transactions you will make.

New data from the Office of Personnel Management reveal more about how the resulting short-staffing of critical functions is degrading service for the largely older, bereaved, and severely disabled ...

Netflix may be the most popular streaming service, but popularity doesn't always equate to customer satisfaction — here's ...

A local ministry says the mail service is so unreliable it's hurting vulnerable people in our community. Matthew’s Hope ...