Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” ...

The new Agentforce IT Service suite brings together an agentic IT service desk, AI agents, and an agentic CMDB and service ...

Search has been replaced with Agentforce which can produce unreliable results and takes longer to find the information you ...

AgentExchange and Data 360 enable proactive, AI-driven customer service with real-time data activation and smarter agent ...

The Salesforce tool, the company insists, is unique because it’s “conversation-first,” and “agent-first.” Essentially the idea is to dump the “ticket” system, and allow someone to make an IT help ...

One of the biggest reveals to come out of Salesforce’s annual Dreamforce conference is its Agentforce IT Service product, ...

With the AI agent platform Salesforce Agentforce 360, companies can develop AI agents in the future. In Agentforce IT Service ...

ChatGPT launched only three years ago. Since then, leaders including Marc Benioff and Jensen Huang have been adamant that cheaper alternatives to labor won’t cause mass unemployment. But in reality, ...

Salesforce CEO Marc Benioff says the cloud-based software company is saving about $100 million every year by using AI to enhance its customer service operations.

Salesforce Starter Suite allows you to send up to 2,000 emails per month, which should be sufficient for most small ...

Artificial intelligence already is replacing certain jobs at technology companies. Last week, Salesforce Chief Executive Marc Benioff said the San Francisco software giant was able to shrink the ...

Artificial intelligence (AI) has enabled Salesforce to cut 4,000 customer support roles this year, CEO Marc Benioff said on a recent podcast. With AI agents taking on more tasks, the San Francisco ...