Salesforce's new CCaaS shifts CX architecture, placing resolution at the core by interpreting intent and automating workflows across systems.

The company's move from contact center partner to competitor reflects a wider recognition of CCaaS's rise over CRM.

Verint ®, The CX Automation Company™, is doubling down on customer outcomes with the appointment of Teresa Anania as Chief ...

A Saratoga Springs couple said a criminal has hijacked their mobile phone number and used it to steal their identities and ...

Customer conversations with chatbots can include contact information and personal details that make it easier for scammers to ...

When I see a call coming in from a number I don’t recognize, my first instinct is to ignore it. But since I have kids, I need to pick up that phone call if it's from my area code in the off chance ...

The Chittenden Solid Waste District says it lost several million dollars to a phishing scheme that mimicked an authentic ...