Salesforce's new CCaaS shifts CX architecture, placing resolution at the core by interpreting intent and automating workflows across systems.

Companies on this list are wonderful examples of how their products expand the power of KM in changing knowledge environments. They stand out in the KM field, and we applaud their accomplishments. As ...

The company's move from contact center partner to competitor reflects a wider recognition of CCaaS's rise over CRM.

Verint ®, The CX Automation Company™, is doubling down on customer outcomes with the appointment of Teresa Anania as Chief ...

Three months after announcing its merger with Calabrio, Verint ®, The CX Automation Company™, is already delivering on the promise of the combined company. Starting today, Calabrio customers have ...

A Saratoga Springs couple said a criminal has hijacked their mobile phone number and used it to steal their identities and ...

Customer conversations with chatbots can include contact information and personal details that make it easier for scammers to ...

The phone lines are open at Burger King headquarters. The fast-food chain is trying to turn its long-time fans into first-time callers by handing out the company president’s phone number. Tom Curtis, ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

Read the new Microsoft Cyberattack Series report to learn more about on how deception and trusted tools can enable ...

Burger King has announced that U.S. customers can directly call or text its U.S. and Canada President Tom Curtis, whenever they like, to share their real-time feedback. Burger King said that customers ...