Companies that think AI is better for business is missing the most important rule of interacting with customers.

IT firms must avoid replicating the the low-cost IT services model in the AI space.

In Bloomberg’s gift-for-mom experiment, Amazon’s Rufus was the only bot that tried to learn more before answering. It asked ...

AI-powered shopping assistants have become a staple in online retail, making shopping easier and more convenient.

Health insurers have used AI to make decisions on medical claims. Now, patients are using the technology to fight denials.

As states strive to curb health insurers' use of artificial intelligence, patients and doctors are arming themselves with AI ...

The tool gives YouTube users the option to submit a video of their face so the platform can flag uploads that include unauthorized deepfakes of their likeness.

AI tools are now being incorporated into how student applications are screened and analysed, admissions directors say.

New artificial intelligence shopping tools are sprouting right and left just in time for the holidays, when US consumers are expected to spend a record $253 billion online. Technology companies and ...

Agents and brokerages in Chicago are using AI to streamline their workflow, and Baird & Warner hopes its new tool will speed ...

Compared with that, engaging with an AI “is more immersive and more interactive,” says Anna Xygkou, a computer-interaction researcher at the University of Kent in England. Two years earlier ...