New AI agent helps enhance lead qualification, supports instant responses, and integrates seamlessly at competitive ...

Salesforce's new CCaaS shifts CX architecture, placing resolution at the core by interpreting intent and automating workflows across systems.

New Puebla operations strengthen bilingual support for a leading U.S. insurer and advance Liveops’ global, AI-enabled ...

Zoom is expanding its collaboration with voice biometrics company by adding its identity authentication and deepfake ...

8x8, Inc. announced on March 12 the global general availability of 8x8 Engage, extending the customer engagement platform to all channel partners and customers worldwide. The product, built on the 8x8 ...

Toyota is recalling more than 550,000 vehicles for seat issues, according to the National Highway Traffic Safety ...

An Enterprise Connect keynote panel featuring CCaaS leaders shared how AI boosts CX while also reducing agent stress.

GOCare, a leading SaaS provider of digital customer experience solutions for broadband service providers (BSPs), today announced that EverFast Fiber Networks (EverFast) has selected the GOCare Digital ...

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

The timing may not be a coincidence. Here's what the company's FY2026 results reveal about the future of unified, AI-native CX at enterprise scale.

The convenience store chain, headquartered in the Houston suburb of Lake Jackson, has a reputation for having clean restrooms and an array of food options at its super-sized travel centers.

Genesys has launched what it describes as the industry's first agentic virtual agent built on large action models (LAMs) - moving enterprise AI from conversation to autonomous action across ...