The Impact of CTI Software on Agent Efficiency and Customer Satisfaction Austin, United States - March 15, 2026 / ...

The Federal Communications Commission (FCC) is considering new rules requiring customer service agents to be based in the United States, with the proposition that Americans receive better support when ...

Insurance brand Aflac is piloting generative AI company-wide, including integrating it into its call center. SVP Keith Farley ...

Salesforce's new CCaaS shifts CX architecture, placing resolution at the core by interpreting intent and automating workflows across systems.

The embedded training and coaching AI strengthen human-led delivery, especially for complex customer, member and ...

Founded in 1999 in San Francisco, Salesforce targets mid-market to large enterprises seeking unified CRM and data platforms. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, ...

Beyond a potential English-language requirement, the FCC is also considering rules to limit the share of customer service ...

Rachel Papka explains why healthcare contact centers shape patient anxiety, access and trust long before a clinician enters the picture.

Officials with the Virginia Department of Transportation (VDOT) expect area asphalt plants to open in late-March. Once that ...

Ameritas' group division proudly celebrates a significant milestone: earning the BenchmarkPortal Center of Excellence ...

In today’s high-volume support environments, contact centers are grappling with a dual crisis: skyrocketing Average Handle Times (AHT) and severe agent burnout. When customer service representatives ...

Zoom is expanding its collaboration with voice biometrics company by adding its identity authentication and deepfake ...