Insurance brand Aflac is piloting generative AI company-wide, including integrating it into its call center. SVP Keith Farley ...

Front is establishing alliances with technology services distributors (TSDs) Avant, Intelisys, Sandler Partners and Telarus ...

Healthcare provider selects Omni to support patient appointment scheduling & inbound call management, achieving ...

SINGAPORE, SG - March 18, 2026 - PRESSADVANTAGE - Voiso, a global provider of contact center software, has been ...

Rachel Papka explains why healthcare contact centers shape patient anxiety, access and trust long before a clinician enters ...

Salesforce's new CCaaS shifts CX architecture, placing resolution at the core by interpreting intent and automating workflows across systems.

Five Catholic Charities NH skilled nursing facilities have received a 2026 Customer Experience Award from Activated Insights, ...

Home service platform deploys automated booking system following successful field validation SPRINGVILLE, Utah, March 16, 2026 /PRNewswire/ -- ProNexis, a lead conversion platform that helps home ...

The embedded training and coaching AI strengthen human-led delivery, especially for complex customer, member and ...

Zoom is expanding its collaboration with voice biometrics company by adding its identity authentication and deepfake ...

StoreEase is launching an AI Native platform, built on over a million phone interaction data points that is driving ...

Unified engagement platforms are reshaping how distributed teams serve customers, and 8x8 is betting its latest expansion will capture that momentum. 8x8, Inc. announced on March 12 the global general ...