As tipping prompts pop up everywhere — from coffee counters to convenience stores — many Americans are feeling fed up and confused about what's appropriate. Now, even former NFL star J.J. Watt is ...

Netflix may be the most popular streaming service, but popularity doesn't always equate to customer satisfaction — here's what tops the charts instead.

If you’ve ordered your own food at a counter, found your own table, filled your own drink, and then watched a tablet screen swivel toward you asking for 20%, 25%, or 30% — you already know the feeling ...

A viral video circulating on social media has put restaurant card readers under fresh scrutiny, showing how tip prompts can flash across a screen so quickly that diners feel pressured into selecting a ...

Surveillance video from Rocky Rococo on Howell and Layton avenues in Milwaukee captured a customer pepper-spraying ...

When I’m training some of the top five-star hotels in the world in customer service recovery, I tell them that there are a few secrets to working with upset, unhappy, disappointed, or even flat-out ...

The F.B.I. has fielded 13,000 tips as authorities seek a pivotal break in the case. Nancy Guthrie, mother of a “Today” show host, disappeared Feb. 1. By Anushka Patil It was an affecting plea from a ...

WARREN, Mich. (WXYZ/CNN/CNN Newsource/WKRC ) - A woman is being sought by authorities after she allegedly stole a tip jar from a restaurant. Police in Warren ...

Convenience Store News’ Small Operator Academy is an education program designed to help the industry's independents and small chains overcome their biggest challenges and stay competitive. This month, ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

Democratic Caucus Chair and Assemblymember Rick Chavez Zbur introduced legislation Tuesday requiring large California businesses to provide timely access to human customer service representatives. AB ...

Parloa GmBH, a Berlin-based artificial intelligence customer experience automation platform startup, announced today it has raised $350 million in late-stage funding at a $3 billion valuation led by ...