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Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

The J.D. Power 2025 airline rankings show that JetBlue, Southwest and Delta are among travelers' favorites. But the survey ...